Meet Nova - Your Customer‑Service Digital Worker
Automate support, learn from your experts, and hand off seamlessly with measurable customer experience impact.
NZ data residency, Policy‑aware guardrails. Built for SME and enterprise
Far beyond simple chatbots, our digital workers are intelligent agents that learn your business context and processes, trained on industry nuances, and adapt to your unique operational needs ensuring compliance standards are maintained.
NOVA
Learns and improves continuously
Captures feedback from every interaction, learns from corrections, and gets smarter with each conversation through human evaluation loops.
Handles any customer inquiry
From simple questions to complex requests - account issues, product support, service changes, and escalations with proper handoff context.
Understands your business
Reads your documentation, learns company policies, and grasps context to provide accurate, relevant answers with proper citations.
Works within guardrails
Follows company policies, respects approval limits, protects customer data, and escalates appropriately when uncertain.
Connects to your tools
Integrates with email, messaging, support tickets, customer records, and business apps to take action across your entire tech stack.
Teams with other digital workers
Collaborates with Flynn and other AgenticAI digital workers to handle complex workflows that span multiple business functions.
How Nova grows smarter
A continuous learning cycle that makes every interaction better than the last
Understands what customers need
Processes natural language to understand intent, context, and customer emotions across multiple conversation turns.
Takes action within safe limits
Performs tasks across your business systems while respecting security, approval workflows, and company policies.
Draws from your knowledge base
Searches through documentation, past conversations, and company policies to find relevant information with proper source citations.
Learns from every interaction
Captures feedback, learns from corrections, and updates knowledge through human evaluation — creating a smarter system over time.
Backed by a team of digital workers
Nova collaborates with Flynn and other AgenticAI digital workers for complex multi-step workflow.
CASE STUDIES
Bridging a Customer Service Gap with Nova
When a key customer service team member went on maternity leave, a major organisation faced a potential disruption to its customer support operations. Working collaboratively with their customer support and IT teams, AgenticAI deployed Nova, an AI-driven customer service assistant trained directly on the organisation’s support communications, data, and workflows. Within weeks, Nova was handling five times the usual customer enquiry volume, seamlessly managing both internal staff support and external customer queries. Nova’s advanced intelligence enables it not just to respond but to take action reading emails and attachments, retrieving customer data, and even processing refunds autonomously. With the addition of AI voice capability, Nova now delivers a unified, responsive, and human-like customer experience, ensuring continuity, speed, and quality of service without increasing headcount.
Automating Renewal Workflows with Nova and Flynn
A leading insurance provider partnered with AgenticAI to reduce the heavy manual workload in its policy renewal process. Using Flynn, an AI reconciliation agent, and Nova, an AI drafting assistant, the project automated schedule updates and pre-renewal communications that previously required hours of broker time. Nova now generates accurate, compliant outreach emails, while Flynn reconciles renewal schedules directly into the firm’s core systems eliminating data re-entry and reducing errors. The result is a streamlined renewal cycle with audit-ready logs, faster customer communication, and more time for brokers to focus on client relationships instead of administration.