AgenticAI

Effective Date: 13/01/2025

At AgenticAI, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, including the intelligent agents offered by AgenticAI.

Information we collect

1.1 Information you provide to us

Account Information: When you register or interact with our services, we collect information such as your name, email address, phone number, preferences, and demographic details.

Business Information: If you use our services in a business capacity, we may collect information related to your business, such as product catalogs, customer interactions, and transaction details.

1.2 Information we collect automatically

Usage Data: We collect details about how you use our platform, including log files, clickstream data, and session durations.

Device Information: Information such as your IP address, browser type, operating system, and device identifiers.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience and collect data about website usage.

1.3 Information from Third Parties

Third-Party Integrations: We aggregate data from third-party integrations to provide enhanced recommendations and services.

Analytics Providers: We may use third-party tools to understand how users engage with our services.

How we use your information

2.1 To provide and improve services

Personalise recommendations based on your preferences.

Enable efficient customer support for businesses.

Process transactions and facilitate communication between our agents and integrated platforms.

2.2 For Analytics and Insights

Analyse trends, usage patterns, and customer behaviour to improve our services.

Provide insights to businesses using our services.

2.3 For Communication

Respond to customer inquiries and provide support.

Send important updates, such as changes to this Privacy Policy or terms of service.

2.4 For Legal and Security Purposes

Comply with legal obligations and enforce our terms.

Detect, prevent, and address fraud, abuse, or security issues.

Sharing your information

3.1 With Businesses

We share relevant information with businesses to facilitate product recommendations, transactions, and support.

3.2 With Service Providers

Third-party vendors may assist us in hosting, analytics, marketing, and other operational needs. They are bound by confidentiality agreements.

3.3 For Legal Compliance

We may share information to comply with legal obligations or respond to lawful requests from government authorities.

3.4 In Aggregated or Anonymised Form

We may share aggregated or anonymised data that does not directly identify you, for analytics or business purposes.

Data Security

We employ robust security measures to protect your data, including encryption, firewalls, and access controls. While we strive to secure your information, no system is 100% secure, and we encourage you to safeguard your credentials.

Your Rights and Choices

5.1 Access and Update

You can access and update your personal information through your account settings.

5.2 Opt-Out

You may opt-out of receiving promotional emails or adjust cookie preferences via your browser.

5.3 Data Deletion

You can request the deletion of your personal data by contacting us at philip@agenticai.nz

5.4 Data Portability

You can request a copy of your data in a portable format.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

International Data Transfers

If you are accessing our services from outside New Zealand, your data may be transferred and processed in other countries. We ensure adequate safeguards for such transfers.

Children’s Privacy

Our services are not directed at children under 18 years old, and we do not knowingly collect personal information from them. If we become aware of such data, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via email or a notice on our platform.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:

AgenticAI Privacy Officer
Email: philip@agenticai.nz