AgenticAI Limited

Privacy Policy

Plain English Summary of Terms

The General Terms below are legal terms that serve to protect us and make clear the privacy terms that will apply to users of the Services. These terms below are here to give you a simple explanation of what the General Terms mean in plain English.

However, these plain English terms are not legally binding, and the General Terms are still the legal terms that will apply in a legal dispute.

Personal Information: AgenticAI Limited stores your personal information when you use our Services. Because of this, AgenticAI Limited takes on the legal responsibilities that come with storing this information.

Collection and Use of Personal Information: In order to successfully deliver the Services, we are required to collect, disclose and store your personal information on the terms set out in this privacy policy.

Your Rights: You have the right to access, amend and delete the personal information you supply to us.

Your Obligations: You have certain obligations which you have to maintain as a user of the Services.

Cookies: Our Service uses cookies to collect data and improve itself. You can either accept or refuse these cookies and know when it is being sent to you. If you refuse, you might not be able to use some parts of our Services.

Security: We pride ourselves on keeping your personal information safe – we provide a high level of data security and encryption when you access and use our Services.

Third-party Links: When you click on a third-party link to another site that is not operated by us, we have no control over or responsibility for the content or privacy policies of these other sites.

General Terms

1.              AgenticAI Limited is a AI software company that supplies 5 (Services). These Services include, but are not limited to:

(a)            Flynn AI digital worker

(b)            Nova AI digital worker

(c)             Reco AI digital worker

(d)        Socrates AI digital worker

(e)        Bespoke AI digital workers builds

2.              This Privacy Policy applies to users of the Services and any other user that participates in any form of the Services.  A user interacts with the Company in different ways, including the website www.agenticai.nz (Website), and any other application or registration form or process and including our standard terms and conditions of trade and Website togethers (System).

3.              This Privacy Policy is used to inform you of the Company policies relating to the use, collection and disclosure of personal information when you use the Services or the System.  The Company complies with the New Zealand Privacy Act 2020 (the Act) Updated 24 September 2025 to reflect new indirect‑collection notification duties effective 1 May 2026. when dealing with personal information.  It also provides for the rights users have in respect of their personal information.  When we talk about personal information, we mean personally identifiable information that you supply to us in the course of receiving the Services.

4.              By using the Services, you agree to be bound by the terms of our then current privacy policy (Privacy Policy).  We reserve the right, at any time, to modify or replace the Privacy Policy. The most recent version of the Privacy Policy is available at www.agenticai.nz.  Please check the Privacy Policy page periodically for changes, though we will also notify you via the Services of any changes that, in our sole discretion, materially impact your use of the Services or the treatment of your personal information.  Your use of the Services following the posting of any changes to the Privacy Policy constitutes acceptance of those changes.

5.              In the event the Company updates this Privacy Policy, we will provide at least one weeks’ prior notice of the change by publishing our updated Privacy Policy on our Website.  The Company may also take additional steps to bring the changes to your attention, including by notifying you directly. 

6.              By accessing the Website and Services you consent to the Company collecting, using and disclosing any personal information about you that is provided by you or another person in accordance with this Privacy Policy.

7.              The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions unless otherwise defined in this Privacy Policy.

Collection of Personal Information

8.              The nature of the Services requires that individuals using the Services disclose to the Company personal information relating to them. 

9.              The type of personal information we collect or which we may hold about you may include, but is not limited to:

(a)            Your name, contact information, address, phone number, email address, credit checking information, proof of identification, purchase, billing and shipping information, payment data such as your credit card number and other card information and other account authentication information.

(b)            Company system usage information including answers to questionnaires, responses clicked and features used;

(c)             Location information (where you are using location-based features and location settings have been activated on your device);

(d)            Any other personal information that is reasonably required by the Company to carry on its business; and

(e)            Any other personal information that is required or allowed to be collected under the Act and applicable regulations.

10.           You have no obligation to provide the Company with any personal information that is requested by us.  However, due to the nature of the Services, if you choose not to provide us with such information, we may be unable to provide you with the full benefit of our Services.

How we Collect Your Personal Information

11.           We collect your personal information in the following ways:

(a)            When we receive information you provided via various means, including (without limitation) via applications and correspondence, by email or via our Website;

(b)            When we collect information publicly available on the internet;

(c)             When we receive information from your employer;

(d)            When we receive information from government agencies;

(e)            When we collect tracking information collected using cookies; and

(f)             When we verify identity and other information provided by you.

Purpose of Collection of Your Personal Information

12.           We only collect information that is necessary for the purposes of the Services and our business, including to assess credit worthiness, to facilitate supply of Goods, to assist and provide proper delivery of Goods and other Services, for warranty purposes, to arrange or process payments, for our promotional, marketing and or Service improvement purposes; or required for compliance with a legal obligation to which we are subject.

Using Your Personal Information

13.           We understand the importance of using your personal information in a responsible and secure manner.  Your personal information may only be used by the Company under the following circumstances:

(a)            to identify you when you register and login into any Company account;

(b)            the operation and maintenance of your Company account and or registration;

(c)             to enable us to operate the Services and provide it to you as requested;

(d)            dealing with requests, enquiries, complaints, and other customer services;

(e)            to analyse the Website and information about users, including research into our user demographics and user behaviour in order to improve our content and Services;

(f)             to contact you about your account and provide customer service support, including responding to your comments and questions;

(g)            to keep you informed about the Services, features and offers we think you may find useful or which you have requested from us;

(h)            to sell or market additional Company products and services to you;

(i)              to comply with any legal, government or regulatory obligation;

(j)              interacting with organisations that the Company has a business relationship with for the purpose of enabling the performance of the Services or other services you expressly require;

(k)            to better understand your needs and the needs of users in the aggregate, diagnose problems, analyse trends, improve the features and usability of the Services, and better understand and market to our customers and users; and

(l)              to keep the Services safe and secure.

14.           We may use your personal information for other purposes which are directly related to those above, as would reasonably be expected by you.

15.           You will receive marketing messages from us if you have given your consent, if you have requested or if you use the Services to access products or experiences from us and if you have not opted out of receiving marketing messages.

Disclosing Your Personal Information

16.           There may be times where we need to share you personal information with third parties.  We will only disclose your personal information to:

(a)            Other companies within the AgenticAI Limited group of companies;

(b)            any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services and products;

(c)             a credit reference agency for the purpose of credit checking you;

(d)            other third parties (for anonymised statistical information);

(e)            a person who can require us to supply your personal information (e.g. a regulatory authority);

(f)             any other person authorised by the Act or another law (e.g. a law enforcement agency);

(g)            any other person authorised by you.

17.           We may share your personal information with third parties based outside New Zealand.  This means your personal information may be processed in an overseas country which does not provide the same level of protection to personal information as in New Zealand.

18.           We may transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

Storage & Security of Personal Information

The Company is a New Zealand based company with its head-office located in Britomart Auckland

19.           The security of your personal information is imperative.  We endeavour to employ world class practice standards to prevent unauthorised access and disclosure of your information.

20.           We keep your personal information secure by following AWS multi tenant architectures and security compliance.

21.           We may store your personal information temporarily or permanently in New-Zealand, Australia and United States.  For the purposes of the General Data Protection Regulation (GDPR), New Zealand is considered a country which provides adequate protections for personal information, as confirmed by the European Commission in Commission Decision 2013/65/EU.

22.           We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or statutory reporting requirements.  For the avoidance of doubt, we may store your personal information for a period of 7 years in accordance with government department requirements in New Zealand.

23.           The Company has appointed a Data Protection Privacy Officer who can be contacted at philip@agenticai.nz.

Your Rights

24.           You can check and update the personal information you have provided to us by contacting our privacy officer at philip@agenticai.nz.

25.           If you withdraw from the System in any form whatsoever, we will endeavour to deactivate your account as soon as reasonably practicable, and remove your personal information.

26.           You have the option of changing your marketing preferences at any time your account remains open via account settings.

27.           You have the following rights with regard to your personal information:

(a)            The right to request access to your personal information.  This enables you to receive a copy of the personal information we hold about you.

(b)            The right to request to correct your personal information if it is inaccurate.  You may also supplement any incomplete personal information we have, taking into account the purposes of the processing.

(c)             The right to request deletion of your personal information if:

(i)              your personal information is no longer necessary for the purposes for which we collected or processed; or

(ii)            you withdraw your consent if the processing of your personal information is based on consent and no other legal ground exists; or

(iii)           you object to the processing of your personal information and we do not have an overriding legitimate ground for processing; or

(iv)           your personal information is unlawfully processed; or

(v)            your personal information has to be deleted for compliance with a legal obligation.

(d)            The right to object to the processing of your personal information.  We will comply with your request, unless we have a compelling overriding legitimate interest for processing or we need to continue processing your personal information to establish, exercise or defend a legal claim.

(e)            The right to restrict the processing of personal information, if:

(i)              The accuracy of your personal information is contested by you, for the period in which we have to verify the accuracy of the personal information; or

(ii)            The processing is unlawful and you oppose the deletion of your personal information and request restriction; or

(iii)           We no longer need your personal information for the purposes of processing, but personal information is required by you for legal claims; or

(iv)           You have objected to the processing, for the period in which we have to verify overriding legitimate grounds.

28.           You can exercise several of your rights through the information section of your Company account.  To exercise your other rights you can file a request by email to philip@agenticai.nz.

29.           We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights).  This is a security measure to ensure that information is not disclosed to any person who has no right to receive it.  In an effort to speed up our response, we may also contact you to ask you for further information in relation to your request.

Your Obligations

30.           The Company relies on individuals to update us in the event of user contact or personal details changing.

31.           All individuals must ensure that, where practicable, all Company-related log-on details, passwords and any other applicable access codes are kept confidential and secure at all times.  You must notify us immediately if you believe that any log-on details, passwords and/or access codes have been disclosed to or accessed by any unauthorised third party.

Log Data

32.           Whenever you use our Services or visit our Website, the Company collects information that your browser sends to us that is called Log Data.  This Log Data may include information such as your computer’s Internet Protocol (IP) address, browser version, pages of our Services that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies

33.           Cookies are files with small amounts of data that is commonly used as an anonymous unique identifier.  These are sent to your browser from the Website and are stored on your device's hard drive.

34.           Our Website uses these “cookies” to collect information and to improve our Services for users (for example to temporarily remember your session in order to not ask you to fill this information again each time you visit the Website or go to one page to another).  Some other cookies are used to generate statistics or to remember your preferences.

35.           You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your device.  If you choose to refuse our cookies, you may not be able to use some parts of our Services.

Service Providers

36.           We may employ third-party companies and individuals due to the following reasons:

(a)            To facilitate our Services;

(b)            To provide the Services on our behalf;

(c)             To perform Services-related services; or

(d)            To assist us in analysing how our Services are used.

Data Breaches

37.           Our Data Privacy Officer and team have numerous processes and systems in place in the unfortunate event of a data breach occurring.

38.           If such an event occurs, we will promptly identify, report and examine a personal data breach with our data privacy team.

Links to Other Sites

39.           Our Services may contain links to other websites.  If you click on a third-party link, you will be directed to that site.  Note that these external sites are not operated by us.  Therefore, we strongly advise you to review the Privacy Policy of these websites.  We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Contact Us

40.           If you have any questions or concerns regarding our Privacy Policy, would like to request a copy of the personal information we hold about you, or need to correct any inaccurate information, please contact us at philip@agenticai.nz