Privacy Policy

About AgenticAI Limited

AgenticAI Limited is an AI software company that supplies the following Services:

• Flynn AI digital worker
• Nova AI digital worker
• Reco AI digital worker
• Socrates AI digital worker
• Bespoke AI digital worker builds

Scope of this Policy

This Privacy Policy applies to users of the Services and any other user that participates in any form of the Services. A user interacts with the Company in different ways, including the website www.agenticai.nz (Website), and any other application or registration form or process, including our standard terms and conditions of trade and Website together (System).

This Privacy Policy informs you of the Company's policies relating to the use, collection and disclosure of personal information when you use the Services or the System. The Company complies with the New Zealand Privacy Act 2020 (the Act) — updated 24 September 2025 to reflect new indirect‑collection notification duties effective 1 May 2026 — when dealing with personal information.

By using the Services, you agree to be bound by the terms of our then-current Privacy Policy. We reserve the right to modify or replace this Policy at any time. The most recent version is available at www.agenticai.nz. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes.

In the event the Company updates this Privacy Policy, we will provide at least one week's prior notice by publishing the updated Policy on our Website.

Collection of Personal Information

The nature of the Services requires individuals to disclose personal information to the Company. The type of personal information we collect may include, but is not limited to:

• Your name, contact information, address, phone number, email address, credit checking information, proof of identification, purchase, billing and shipping information, payment data such as credit card details, and other account authentication information.
• Company system usage information including answers to questionnaires, responses clicked and features used.
• Location information (where you are using location-based features and location settings have been activated on your device).
• Any other personal information reasonably required by the Company to carry on its business.
• Any other personal information required or allowed to be collected under the Act and applicable regulations.

You have no obligation to provide us with any requested personal information. However, if you choose not to, we may be unable to provide you with the full benefit of our Services.

How We Collect Your Personal Information

We collect your personal information in the following ways:

• When we receive information you provided via applications and correspondence, by email or via our Website.
• When we collect information publicly available on the internet.
• When we receive information from your employer.
• When we receive information from government agencies.
• When we collect tracking information using cookies.
• When we verify identity and other information provided by you.

Purpose of Collection

We only collect information necessary for the purposes of the Services and our business — including to assess credit worthiness, facilitate supply of services, arrange or process payments, for promotional and marketing purposes, and for compliance with legal obligations.

Using Your Personal Information

Your personal information may only be used by the Company under the following circumstances:

• To identify you when you register and log in to any Company account.
• The operation and maintenance of your Company account and/or registration.
• To enable us to operate the Services and provide them to you as requested.
• Dealing with requests, enquiries, complaints and other customer services.
• To analyse the Website and information about users, including research into user demographics and behaviour in order to improve our content and Services.
• To contact you about your account and provide customer service support.
• To keep you informed about the Services, features and offers we think you may find useful.
• To sell or market additional Company products and services to you.
• To comply with any legal, government or regulatory obligation.
• To interact with organisations the Company has a business relationship with for the purpose of enabling the performance of the Services.
• To better understand your needs, diagnose problems, analyse trends, and improve the features and usability of the Services.
• To keep the Services safe and secure.

You will receive marketing messages from us if you have given your consent or if you have requested them, and have not opted out.

Disclosing Your Personal Information

There may be times where we need to share your personal information with third parties. We will only disclose your personal information to:

• Other companies within the AgenticAI Limited group of companies.
• Any business that supports our services and products, including any person that hosts or maintains any underlying IT system or data centre we use to provide the Website or other services.
• A credit reference agency for the purpose of credit checking.
• Other third parties (for anonymised statistical information only).
• A person who can require us to supply your personal information (e.g. a regulatory authority).
• Any other person authorised by the Act or another law (e.g. a law enforcement agency).
• Any other person authorised by you.

We may share your personal information with third parties based outside New Zealand. We may also transfer your information in the case of a sale, merger, consolidation, liquidation, reorganisation or acquisition.

Storage & Security

The Company is a New Zealand-based company with its head office located in Britomart, Auckland.

The security of your personal information is imperative. We endeavour to employ world-class practice standards to prevent unauthorised access and disclosure of your information, following AWS multi-tenant architectures and security compliance.

We may store your personal information in New Zealand, Australia and the United States. For the purposes of the General Data Protection Regulation (GDPR), New Zealand is considered a country which provides adequate protections for personal information, as confirmed by the European Commission in Commission Decision 2013/65/EU.

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for. We may store your personal information for a period of up to 7 years in accordance with New Zealand government department requirements.

The Company has appointed a Data Protection Privacy Officer who can be contacted at philip@agenticai.nz.

Your Rights

You have the following rights with regard to your personal information:

• The right to request access to your personal information and receive a copy of what we hold.
• The right to request correction of inaccurate personal information, or to supplement incomplete information.
• The right to request deletion of your personal information in certain circumstances (e.g. if it is no longer necessary for the purposes collected, or if you withdraw consent).
• The right to object to the processing of your personal information, unless we have a compelling overriding legitimate interest.
• The right to restrict the processing of your personal information in certain circumstances.

You can exercise these rights via your Company account or by emailing philip@agenticai.nz. We may need to verify your identity before processing any request.

Your Obligations

The Company relies on individuals to update us when contact or personal details change.

All individuals must ensure that Company-related log-on details, passwords and access codes are kept confidential and secure at all times. You must notify us immediately if you believe any such details have been disclosed to or accessed by an unauthorised third party.

Log Data

Whenever you use our Services or visit our Website, the Company collects information that your browser sends to us called Log Data. This may include your computer's Internet Protocol (IP) address, browser version, pages visited, time and date of your visit, time spent on pages, and other statistics.

Cookies

Cookies are files with small amounts of data, commonly used as anonymous unique identifiers. These are sent to your browser from the Website and stored on your device.

Our Website uses cookies to collect information and improve our Services — for example, to temporarily remember your session so you don't need to re-enter information on each visit. Some cookies are used to generate statistics or remember your preferences.

You have the option to accept or refuse cookies. If you choose to refuse, you may not be able to use some parts of our Services.

Service Providers

We may employ third-party companies and individuals for the following reasons:

• To facilitate our Services.
• To provide the Services on our behalf.
• To perform Services-related services.
• To assist us in analysing how our Services are used.

Data Breaches

Our Data Privacy Officer and team have numerous processes and systems in place in the unfortunate event of a data breach occurring.

If such an event occurs, we will promptly identify, report and examine the breach with our data privacy team.

Links to Other Sites

Our Services may contain links to other websites. If you click on a third-party link, you will be directed to that site. These external sites are not operated by us. We strongly advise you to review the Privacy Policy of any third-party websites you visit. We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.

Contact Us

If you have any questions or concerns regarding our Privacy Policy, would like to request a copy of the personal information we hold about you, or need to correct any inaccurate information, please contact our Privacy Officer:

Email: philip@agenticai.nz